Optometry
Patients squint at your hold times, too
AI agents manage eye exam scheduling, glasses order tracking, and insurance benefits in 65+ languages, while optometry-trained specialists handle prescription questions and clinical callbacks.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
Phone
"I need to schedule an eye exam"
Annual exam scheduling is the top call driver for optometry offices
- AI checked patient eligibility based on last exam date
- Confirmed vision insurance covered annual comprehensive exam
- Offered three available slots with preferred optometrist
- Patient booked Friday at 2pm and received text confirmation
Exam scheduled insurance verified in same interaction
Web Chat
"Are my glasses ready?"
Order status checks create repetitive call volume
- AI pulled order by patient name and order number
- Checked lab status showing lenses in final inspection
- Informed patient glasses would be ready for pickup tomorrow
- Sent automatic text notification when order was marked ready
Status provided instantly automatic pickup notification set
SMS
"My contact lens prescription expired — can I still reorder?"
Expired prescription inquiries require clinical policy knowledge
- AI checked prescription expiration date and confirmed it had lapsed
- Explained that a new exam was required before reorder by regulation
- Offered available exam appointments this week
- Patient booked exam and AI noted contact lens refit needed
Exam booked for renewal compliant with prescription regulations
Phone
"My child is having headaches — could it be their eyes?"
Symptom-based calls from parents need clinical guidance
- AI gathered information about headache frequency and patterns
- Recommended pediatric eye exam based on symptom description
- Checked for pediatric optometrist availability
- Scheduled appointment and sent parent a pre-visit checklist
Pediatric exam scheduled parent given actionable next steps
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
Optometry-Trained Coordinators
- Vision insurance benefits verification and coverage explanation
- Contact lens fitting schedules and prescription renewal coordination
- Optical lab order tracking and frame selection assistance
HIPAA & Optometry Compliance
- Business Associate Agreement (BAA)
- Patient prescription data protection
- Encrypted communication for health records
- State optometry board regulation adherence
Bring your patient experience into focus
See how optometry practices fill exam slots and reduce order status call volume