Energy & Utilities
Outages and billing questions never sleep, and neither do we
AI agents handle outage reports, billing disputes, and service transfers in 65+ languages, with trained specialists for complex rate cases and safety concerns.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
Phone
"My power has been out for two hours"
Outage report during severe weather event
- AI confirmed outage in caller's service area from grid data
- Provided estimated restoration time from field crew updates
- Checked if caller has medical equipment requiring priority
- Sent SMS updates as restoration progressed
Caller informed immediately no hold time
Web Chat
"Why is my bill so much higher this month?"
Billing spike inquiry from residential customer
- AI pulled usage comparison for current vs. prior months
- Identified seasonal usage increase and rate tier change
- Explained tiered pricing structure in Mandarin
- Offered enrollment in budget billing or payment plan
Billing explained dispute avoided
Email
"I'm moving and need to transfer my service"
Service transfer for relocating customer
- AI verified account and confirmed new address in service territory
- Scheduled disconnect at old address and connect at new
- Calculated final bill proration for current address
- Sent confirmation with both service dates and deposit info
Transfer scheduled seamless transition
SMS
"I smell gas near a meter outside"
Safety report requiring immediate response
- AI immediately flagged as safety priority
- Provided evacuation guidance: leave area, no flames or switches
- Dispatched emergency gas crew to reported location
- Transferred to safety specialist for real-time guidance
Emergency crew dispatched safety protocol activated
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
Utility-Trained Specialists
- Rate case analysis, payment arrangements, and hardship program enrollment
- Safety protocol training for gas leaks, downed lines, and outage triage
- Bilingual support for regulatory filings and service territory questions
Energy & Utility Compliance
- NERC CIP awareness
- PUC/PSC regulatory protocol adherence
- PII and account data protection
- Emergency dispatch integration protocols
Keep the lights on for every customer
See how energy providers deliver reliable multilingual support at scale