Telecommunications

Dropped Calls Shouldn't Mean Dropped Customers

AI agents and human specialists handle service outages, plan changes, and billing questions in 65+ languages — keeping subscribers loyal across every channel.

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What happens when a customer reaches out

Real scenarios, resolved by AI agents in real time.

Phone

"My internet has been out since last night"

Service outage during peak hours

  1. AI answers in Spanish, authenticates subscriber via account PIN
  2. Runs remote line diagnostics and detects node outage in customer area
  3. Confirms repair crew dispatched with estimated restoration time
  4. Offers service credit for downtime and sets up SMS alert for restoration
Handled without escalation Credit applied automatically
Web Chat

"I want to switch to the family plan but keep my number"

Plan migration with number portability

  1. AI walks subscriber through available family plan tiers in Vietnamese
  2. Confirms number portability and calculates prorated billing difference
  3. Processes plan change with zero downtime and preserves existing data
  4. Sends confirmation with new plan details and first billing date
Plan switched instantly Zero downtime
SMS

"Why is my bill $40 higher than usual?"

Unexpected charge on monthly invoice

  1. AI pulls current and previous invoices, compares line items
  2. Identifies international roaming charges from recent travel
  3. Explains charges and offers roaming add-on for future trips
  4. Applies one-time courtesy adjustment and confirms updated balance
Resolved automatically Subscriber retained
WhatsApp

"I need to set up parental controls on my child's line"

Family account management request

  1. AI verifies account holder identity and sub-line permissions
  2. Walks parent through content filter and screen time settings
  3. Enables usage alerts and spending caps on the child line
  4. Sends summary of all active controls with instructions to modify
Configured remotely Family account secured

Your global support team

AI handles volume. These are the people behind the hard stuff.

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Seamless handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

Telecom-Trained Specialists

  • Service provisioning, plan migrations, and number portability across carriers
  • Technical troubleshooting for broadband, mobile, and fiber network issues
  • Billing reconciliation, usage dispute resolution, and retention offers

Upgrade Your Telecom Support Experience

See how AI resolves subscriber issues faster than traditional call centers.

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