BPO Solutions
Customer Service Outsourcing That Scales With You
Reduce costs by up to 60%, launch in as few as 5 days, and deliver exceptional multilingual support across 65+ languages. Callnovo is the BPO partner built for modern businesses.
Get a Free QuoteWhy Outsource Customer Service?
Companies that partner with Callnovo gain a measurable competitive advantage. Our managed BPO solutions combine trained multilingual agents with AI-powered technology to deliver outcomes that in-house teams struggle to match.
40-60%
Cost Savings
Reduce customer service costs by 40-60% compared to in-house teams, without sacrificing quality or customer satisfaction.
99.5%
Uptime Guarantee
Our globally distributed delivery centers ensure 99.5% service uptime with built-in redundancy and disaster recovery.
200+
Trained Agents Ready
Access a bench of over 200 pre-trained, multilingual agents who can be deployed to your account within days.
Our BPO Services
From fully managed operations to pay-per-resolution models, we offer flexible engagement options to match how your business works.
Managed Teams
End-to-end team management including recruiting, training, scheduling, QA, and performance optimization. One price, zero headaches.
Learn more →Quality Assurance
AI-augmented quality monitoring that evaluates 100% of interactions. Real-time coaching, compliance tracking, and continuous improvement.
Learn more →Hire Your Team
We recruit and onboard dedicated agents who work exclusively for you. You keep full operational control with our infrastructure support.
Learn more →Pay Per Resolution
Only pay when tickets are resolved. Ideal for businesses with variable volume or those looking to pilot outsourcing risk-free.
Learn more →Industries We Serve
Specialized BPO solutions for sectors with demanding compliance, technical, and customer experience requirements.
SaaS & Technology
Tier 1-3 technical support, onboarding assistance, and customer success teams for software companies scaling globally.
E-Commerce
Order management, returns processing, and multilingual buyer support across marketplaces and D2C channels.
Healthcare
HIPAA-compliant patient support, appointment scheduling, and telehealth assistance with strict data privacy controls.
Financial Services
PCI DSS-compliant customer support for fintech, banking, and insurance with audit-ready documentation.
Compliance & Security
Your customers trust you with their data. We take that responsibility seriously. Callnovo maintains enterprise-grade certifications and undergoes regular third-party audits to ensure your operations meet the highest security standards.
View our full compliance documentation → SOC 2
HIPAA
PCI DSS
GDPR
BPO Outsourcing Resources
Insights, case studies, and practical guides to help you make informed outsourcing decisions.
Industry Insights
From the Frontline: What Actually Happens in Customer Support
Most "product broken" calls aren't about the product. A support agent shares real stories about alignment, emotional labor, and why repeat issues aren't the customer's fault.
Case StudyHow AKOASM Turned Empathetic Support Into a Competitive Advantage on Amazon
AKOASM founder Lu Zou explains how Callnovo's HeroDash platform and Amazon Seller Central integration helped the mobility brand deliver faster, more compassionate customer service — improving seller metrics and earning loyal customers.
OperationsWhat Managing 105 Agents Across 40 Accounts Actually Looks Like
Neil Fernandez has spent 35 years in customer service and 10 years at Callnovo. In this candid interview, he shares what running a BPO operations floor really involves — the 5 messaging apps, the power outages, the toilet paper on his desk, and why product knowledge matters more than perfect English.
Industry InsightsWhy VCs Are Suddenly Betting Billions on 'Boring' BPO
Andreessen Horowitz calls it 'unbundling the BPO.' Sierra just hit $10B. But from inside the industry, the AI transition is far messier than the pitch decks suggest.
Ready to Scale Your Support Operations?
Talk to a BPO specialist about your needs. We will design a custom outsourcing plan with transparent pricing and measurable SLAs.
Schedule a Consultation