FinTech

Your app moves money in seconds. Your support shouldn't take days.

AI agents and multilingual specialists that resolve payment failures, account verifications, and transaction disputes in 65+ languages — at the speed your users expect.

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What happens when a customer reaches out

Real scenarios, resolved by AI agents in real time.

Live Chat

"My payment failed but the money left my account"

Highest-anxiety fintech support ticket

  1. User opens in-app chat about a stuck transaction
  2. AI traces payment through processor and identifies pending settlement
  3. Confirms funds are held, not lost, with estimated clearing time
  4. Proactively monitors and sends push notification when funds return
Resolved automatically funds confirmed
WhatsApp

"I can't verify my identity"

KYC friction blocks activation

  1. User messages in Portuguese frustrated by repeated KYC failures
  2. AI identifies the rejection reason: blurry document upload
  3. Sends visual guide showing correct photo angle and lighting
  4. User resubmits successfully and account activates within minutes
Verification completed account activated
Email

"I was charged twice for the same transfer"

Duplicate charge — trust-breaking moment

  1. User emails in German about two identical deductions
  2. AI cross-references transaction IDs and confirms duplicate
  3. Initiates automatic reversal for the duplicate charge
  4. Sends confirmation email with reversal reference and timeline
Instant resolution duplicate reversed
SMS

"I got a notification about a login from another device"

Security alert — speed is everything

  1. User receives suspicious login alert and replies via SMS in Korean
  2. AI locks session on unknown device immediately
  3. Guides user through password reset and device verification
  4. Confirms all active sessions and enables additional 2FA
Handled without escalation session secured

Your global support team

AI handles volume. These are the people behind the hard stuff.

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Seamless handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

FinTech-Trained Specialists

  • Deep knowledge of payment rails, settlement cycles, and chargeback flows
  • Experienced with platforms: Stripe, Adyen, Marqeta, Plaid, Unit
  • Trained to handle crypto, neobank, and embedded finance edge cases

Regulatory Compliance Built In

  • PCI-DSS Level 1 compliant payment data handling
  • KYC/AML identity verification and suspicious activity protocols
  • State money transmitter license support documentation
  • CFPB consumer complaint response within mandated windows

See how AI resolves your users' payment issues in real time

We'll demonstrate failed payment recovery, KYC support, and dispute resolution with your platform.

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