HeroTrack
See What Your Team Is Actually Doing
Automated time tracking, screen monitoring, and productivity analytics. Built for remote, hybrid, and office contact center teams.
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Productivity 87%
What Can HeroTrack Do?
Complete visibility into team productivity and attendance
Time Tracking
Automated clock-in and clock-out. GPS and IP verification prevent buddy punching. Agents just log in and work.
Zero buddy punchingScreen Monitoring
Random screenshots at configurable intervals. See what agents are working on without micromanaging. Review anytime.
Configurable intervalsProductivity Analytics
Active vs idle time breakdown by agent, team, and shift. Identify patterns and optimize workflows based on real data.
Data-driven insightsAttendance Management
Track late arrivals, early exits, and no-shows automatically. Pattern detection flags habitual issues before they escalate.
Automatic trackingBreak Compliance
Monitor break duration and frequency. Ensure compliance with labor laws and company policies. Auto-reminders for overdue breaks.
Labor law compliancePerformance Reports
Daily, weekly, and monthly summaries for agents and managers. Export to PDF or share via dashboard links.
Automated reportingVisibility Without Micromanagement
Automated Screenshots
Configurable intervals from every 3 to 15 minutes. Agents know they're being captured — transparency builds trust.
Activity Scoring
AI classifies activity as productive, neutral, or idle based on application usage. Custom rules for your specific tools.
Time Clock
Web-based clock-in with IP and device verification. Integrates with payroll for accurate hour tracking.
Attendance Tracking
Real-time attendance dashboard. Supervisors see who's online, on break, or missing at a glance.
Productivity Reports
Drill-down reports from team-level trends to individual agent timelines. Compare performance across shifts and locations.
20% Productivity increase
95% Attendance accuracy
50% Fewer time disputes
Connects to Your Stack
Works with your existing HR and payroll tools
HeroDashHeroShiftQuickBooksGustoBambooHRZapier
Plus REST API for custom payroll and HRIS integrations
Ready for Full Team Visibility?
See HeroTrack in action with a personalized demo.