Airlines
When Flights Get Canceled, Your Support Lines Collapse
AI agents and aviation-trained specialists rebook passengers, track baggage, and manage disruptions across 65+ languages — every channel, every timezone.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
Phone
"My connecting flight was canceled and I'm stuck at the airport"
Stranded passenger needing immediate rebooking
- AI pulls all alternative routing options within the next twelve hours
- Rebooks passenger on next available connection with seat confirmation
- Arranges hotel voucher and meal compensation for overnight wait
- Sends new itinerary and boarding pass directly to passenger phone
Rebooked and accommodated Passenger cared for
Web Chat
"I want to add an extra checked bag for my international flight"
Ancillary service purchase before departure
- AI checks fare class and existing baggage allowance
- Presents pricing options for additional checked luggage
- Processes payment and updates the reservation record
- Sends updated e-ticket receipt with revised baggage details
Bag added to booking Ancillary revenue
WhatsApp
"My suitcase arrived damaged on the carousel"
Baggage damage claim at arrival
- AI collects photos of damage and flight details from passenger
- Files property irregularity report with baggage services
- Provides claim reference number and repair or replacement timeline
- Coordinates delivery of repaired or replacement bag to passenger address
Claim filed and tracked Service recovery
SMS
"I need wheelchair assistance for my mother at the gate"
Special assistance request before boarding
- AI confirms flight and gate details for the passenger
- Requests wheelchair service through airport ground handling team
- Provides estimated wait time and meeting point at the gate
- Sends confirmation to passenger with assistant contact details
Assistance arranged Accessibility fulfilled
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
Aviation-Trained Specialists
- Disruption management with rapid rebooking, accommodation, and compensation coordination
- Baggage tracing, damage claims, and delayed luggage delivery coordination
- Special assistance for passengers with mobility needs, medical conditions, and unaccompanied minors
Keep Passengers Moving When Plans Fall Apart
See how AI handles rebooking surges that would overwhelm any call center.