Service
Pay per resolution.
AI + Human. You only pay when customers are actually helped. No seats, no minimums, no idle time.
From Integration to Live in 48 Hours
Connect your channels. We start resolving tickets immediately.
01
Connect your channels
Email, chat, phone, social — we plug into your existing systems
02
AI handles the simple stuff
Password resets, order tracking, FAQs — resolved instantly
03
Humans handle the rest
Trained agents tackle complex, sensitive, or high-value cases
04
You pay per resolved ticket
Only successful resolutions are billed. Unresolved = free.
AI + Human. Together.
AI resolves the simple stuff in seconds. Humans handle everything that needs judgment, empathy, or expertise.
AI Resolves
- Password resets
- Order status & tracking
- FAQ answers
- Basic troubleshooting
- Appointment confirmations
- Account updates
Humans Resolve
- Returns & exchanges
- Billing disputes
- Technical escalations
- Multi-party coordination
- Compliance-sensitive issues
- Emotional / high-stakes cases
What You Get
Resolution-based pricing doesn't mean less service. It means smarter service.
01
No Idle Time
You don't pay agents to wait. Every dollar goes to actual customer outcomes.
02
Instant Scale
Black Friday spike? Product recall? Capacity adjusts automatically, no planning needed.
03
AI-First Triage
Simple queries resolved in seconds by AI. Complex cases routed to the right human specialist.
04
Full QA Coverage
100% of interactions scored via HeroScore. AI and human resolutions both quality-checked.
05
Transparent Billing
Weekly invoices with full breakdown by resolution type. Dispute any charge within 7 days.
06
SLA-Backed Quality
Contractual guarantees on resolution rate, CSAT, and response time. Credits for misses.
Built for Variable Volume
The resolution model shines when demand is unpredictable.
Seasonal businessesGrowth-stage startupsProduct launchesOverflow from in-house teamAfter-hours coverageMulti-language expansion
Performance Guaranteed
We commit to measurable outcomes. Performance credits for missed targets.
90%+ First Contact Resolution
85%+ Customer Satisfaction
<2h Avg Resolution Time
100% QA Scored
SLAs customized to your business. All targets contractually guaranteed.
Transparent, Resolution-Based Pricing
AI resolutions, standard tickets, complex cases — each priced differently. No hidden fees, no surprises.
See Full Pricing →Frequently Asked Questions
What counts as a "resolution"?
A resolution is when a customer's issue is fully addressed and closed. If the same issue requires follow-up, it's still one resolution. We don't double-charge for the same problem.
What if an issue isn't resolved?
You don't pay. If we can't resolve the issue (customer abandons, requires your internal team, etc.), there's no charge. We only bill for successful resolutions.
How do you categorize ticket complexity?
We jointly define categories during onboarding based on your typical support requests. The categorization is transparent and agreed upon before we start.
Are there any setup fees?
No setup fees. No minimum commitments. You can start with as few as 100 tickets/month and scale up as needed.
How does billing work?
Weekly invoices with full transparency. You get a breakdown of every resolution by category. Dispute any charge within 7 days.
Can I switch from traditional pricing?
Yes. Many clients start with traditional seat-based pricing and migrate to resolution-based once they're comfortable. We make the transition seamless.
Let's see if we're the right fit
No pressure. No commitment. Just a conversation about what you need.
We'll respond within 24 hours. No spam, ever.