Veterinary

Pet parents panic. Your phone should not make it worse.

AI agents handle appointment booking, vaccination reminders, and medication questions in 65+ languages, while veterinary-trained specialists manage urgent triage calls.

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What happens when a customer reaches out

Real scenarios, resolved by AI agents in real time.

Phone

"My dog ate chocolate — what do I do?"

Toxin ingestion calls require immediate and accurate triage

  1. AI asked breed, weight, type of chocolate, and amount consumed
  2. Ran triage protocol and determined emergency visit was warranted
  3. Booked immediate slot at nearest partner emergency clinic
  4. Texted driving directions and what to bring
Emergency triaged pet seen within 30 minutes
Web Chat

"Is my cat due for vaccinations?"

Vaccine reminders drive preventive care revenue

  1. AI pulled pet record by owner name and pet name
  2. Identified that rabies and FVRCP boosters were overdue
  3. Offered three available appointment slots this week
  4. Owner booked Wednesday afternoon and received confirmation
Vaccines scheduled overdue pet brought current
SMS

"How do I give my dog this ear medication?"

Post-visit medication questions are common and time-consuming

  1. AI identified the prescribed ear medication from recent visit notes
  2. Sent step-by-step application instructions with images
  3. Reminded owner of dosage frequency and duration
  4. Offered to schedule follow-up if symptoms did not improve
Instructions delivered no callback needed
WhatsApp

"I need to board my dog next month"

Boarding inquiries require availability checks and vaccine verification

  1. AI checked boarding availability for requested dates
  2. Verified vaccination records were current for boarding requirements
  3. Flagged that bordetella vaccine needed updating before stay
  4. Booked boarding and scheduled vaccine appointment for the week before
Boarding reserved vaccine gap caught proactively

Your global support team

AI handles volume. These are the people behind the hard stuff.

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Seamless handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

Veterinary-Trained Coordinators

  • Species-specific triage protocols for dogs, cats, and exotics
  • Veterinary practice management software navigation
  • Post-surgical care instruction delivery and follow-up scheduling

Give pet parents the answers they need, instantly

See how veterinary practices reduce call abandonment and keep appointment books full

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