Shipping & Freight

Your Freight Is Global but Your Customer Service Is Not

AI agents and freight-trained specialists manage rate quotes, shipment booking, and cargo tracking in 65+ languages — keeping shippers informed across every ocean and border.

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What happens when a customer reaches out

Real scenarios, resolved by AI agents in real time.

Email

"I need an FCL rate from Ho Chi Minh City to Rotterdam for next week"

Urgent freight rate request from regular shipper

  1. AI retrieves current market rates from carrier contracts database
  2. Calculates all-in costs including BAF, THC, and documentation fees
  3. Checks vessel schedule and available booking slots for requested week
  4. Returns detailed quotation with transit time and booking deadline
Quote in 3 min Booking secured
Phone

"My LCL shipment has been stuck at port for five days"

Cargo clearance delay at destination

  1. AI checks container status and identifies customs hold reason
  2. Contacts destination agent for updated clearance timeline
  3. Coordinates missing documentation submission with shipper
  4. Provides daily status updates until cargo is released
Hold resolved Cargo released
WhatsApp

"We need hazmat documentation for lithium batteries"

Dangerous goods shipping compliance

  1. AI identifies required DG documentation for UN3481 lithium batteries
  2. Generates shipper declaration form with proper classification
  3. Verifies packaging meets IMDG Code requirements for ocean transport
  4. Sends complete documentation package for carrier submission
DG docs prepared Compliance met
Live Chat

"Can we consolidate these three separate orders into one shipment?"

Shipment consolidation request to reduce costs

  1. AI reviews three orders for compatibility and destination alignment
  2. Calculates consolidated vs separate shipping cost comparison
  3. Coordinates pickup scheduling across three different origin addresses
  4. Confirms consolidation plan with single tracking number and revised ETA
32% cost savings Consolidated and shipped

Your global support team

AI handles volume. These are the people behind the hard stuff.

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Seamless handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

Freight-Trained Specialists

  • Ocean, air, and multimodal freight rate negotiation and booking management
  • Dangerous goods classification, documentation, and regulatory compliance
  • Customs clearance coordination and trade compliance across global lanes

Move Freight Without Communication Delays

See how AI keeps your shipping operations responsive around the clock.

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