Ecommerce

Your customers don't wait. Neither should your support.

AI agents and multilingual specialists that resolve order issues, process returns, and recover abandoned carts — in 65+ languages, across every timezone, on every channel.

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What happens when a customer messages you

Not feature lists. Real scenarios, resolved by AI agents in real time.

WhatsApp

"Where's my order?"

60% of all ecommerce tickets

  1. Customer messages on WhatsApp in Portuguese
  2. AI agent pulls real-time tracking from Shopify + carrier API
  3. Sends localized delivery estimate with tracking link
  4. If delayed — proactively offers discount code or reship
11 seconds Resolved. No human touched it.
Email

"I want to return this"

High-friction, high-stakes

  1. Customer emails in non-native English
  2. AI detects their language, responds natively
  3. Checks return eligibility against your policy automatically
  4. Generates prepaid label, initiates refund
45 seconds Return processed. CSAT: 4.8/5
Live Chat

"This arrived damaged"

Visual verification + auto-resolution

  1. Customer uploads photo on live chat
  2. AI analyzes image, confirms visible damage
  3. Cross-references order value against replacement threshold
  4. Low-value: auto-ships replacement. High-value: warm handoff
90% Resolved without human intervention
Proactive

Abandoned cart recovery

AI reaches out before you lose the sale

  1. Customer adds $240 to cart, leaves
  2. AI sends personalized follow-up via their preferred channel
  3. Addresses most likely objection (shipping? sizing? trust?)
  4. Offers targeted incentive based on customer segment
12% Of abandoned carts recovered

Your global support team

AI handles volume. These are the people behind the hard stuff.

65+ Languages, Native Speakers

  • Not translators — agents who grew up speaking the language
  • Cultural context, not just word-for-word translation
  • Portuguese for Brazil, Spanish for Mexico, Mandarin for East Asia

Follow-the-Sun Coverage

  • Teams across Americas, Europe, and Asia-Pacific
  • Your customers get a live human in their timezone
  • No graveyard shifts, no burnt-out overnight staff

Ecommerce-Trained Specialists

  • Agents trained on Shopify workflows, return policies, carrier disputes
  • They know your tools: Gorgias, Zendesk, ShipStation
  • Ramp-up in days, not months

Your stack, connected

Storefronts

ShopifyWooCommerceBigCommerceMagento

Helpdesks

GorgiasZendeskFreshdesk

Operations

KlaviyoShipStationStripeAfterShip

Channels

WhatsAppInstagram DMMessengerSMS

See how AI handles your most common tickets

We'll show you a live walkthrough with your actual product data.

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