Hotels

Guests Are Stranded at the Front Desk While Your Phone Lines Ring Out

AI agents and hospitality-trained human specialists handle reservations, concierge requests, and service recovery in 65+ languages — so no guest is left waiting.

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What happens when a customer reaches out

Real scenarios, resolved by AI agents in real time.

Phone

"I need a late checkout, my flight got pushed back"

Guest requesting schedule accommodation

  1. AI verifies guest reservation and checkout policy
  2. Checks housekeeping schedule and room availability for extension
  3. Grants late checkout and updates the folio accordingly
  4. Sends confirmation with revised checkout time to guest phone
Handled without escalation Guest satisfied
WhatsApp

"Can you book a restaurant for our anniversary tonight?"

Concierge dining request from international guest

  1. AI identifies top-rated restaurants near the property with availability
  2. Confirms dietary preferences and party size with guest
  3. Books reservation and arranges complimentary dessert through partner restaurant
  4. Sends confirmation with directions and dress code in Japanese
Reservation confirmed Concierge fulfilled
Live Chat

"The air conditioning in my room is not working"

In-stay maintenance complaint

  1. AI logs maintenance ticket and alerts engineering team immediately
  2. Offers guest a temporary room move or portable unit while repair happens
  3. Applies goodwill credit to the guest folio for inconvenience
  4. Follows up after repair to confirm the issue is fully resolved
Service recovery completed Negative review prevented
Email

"I was charged twice for my stay"

Billing dispute requiring investigation

  1. AI pulls transaction records and compares against reservation details
  2. Identifies duplicate authorization hold from check-in process
  3. Initiates reversal of duplicate charge with payment processor
  4. Sends itemized folio and reversal confirmation to guest email
Billing corrected Trust restored

Your global support team

AI handles volume. These are the people behind the hard stuff.

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Seamless handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

Hospitality-Trained Specialists

  • Concierge services including dining, transportation, and local experience booking
  • Service recovery protocols for guest complaints, billing disputes, and room issues
  • Loyalty program management and personalized guest preference coordination

Stop Losing Guests to Hold Music

See how AI-powered support handles guest requests before they become complaints.

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