Automotive

Customers Walk Off the Lot Because Nobody Answered Their Call

AI agents and automotive-trained specialists handle service scheduling, parts inquiries, and warranty claims in 65+ languages — so every lead and every customer gets a response.

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What happens when a customer reaches out

Real scenarios, resolved by AI agents in real time.

Phone

"My check engine light came on, can I get in today?"

Urgent service appointment request

  1. AI checks service bay availability for same-day appointments
  2. Asks diagnostic questions to assess urgency and required technician
  3. Books appointment and sends confirmation with drop-off instructions
  4. Pre-creates service ticket so technician is briefed before arrival
Same-day booked Customer retained
Web Chat

"Do you have the 2024 Civic in blue with leather interior?"

Inventory inquiry from prospective buyer

  1. AI searches live dealer inventory by model, color, and trim
  2. Finds two matching vehicles with pricing and feature comparison
  3. Offers to schedule a test drive at customer-preferred time
  4. Sends vehicle detail sheets with photos directly to customer
Test drive booked Sales pipeline active
WhatsApp

"My warranty claim was denied and I want to dispute it"

Warranty escalation from frustrated customer

  1. AI retrieves warranty terms and original claim denial reason
  2. Reviews service history and identifies applicable coverage provisions
  3. Escalates to warranty manager with documented case and customer history
  4. Follows up with customer on revised decision within 24 hours
Claim reopened Dispute handled
SMS

"Is the brake pad replacement part for a 2021 Camry in stock?"

Parts availability check

  1. AI searches parts inventory by vehicle year, make, and model
  2. Confirms OEM brake pad set in stock with current pricing
  3. Checks if customer qualifies for loyalty discount on parts
  4. Sends part number, price, and estimated install time to customer
Part confirmed Service appointment set

Your global support team

AI handles volume. These are the people behind the hard stuff.

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Seamless handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

Automotive-Trained Specialists

  • Service scheduling, recall coordination, and warranty claim processing
  • Parts lookup, availability confirmation, and cross-reference for compatible alternatives
  • Sales inquiry handling including inventory search, financing questions, and test drive scheduling

Stop Losing Customers to Voicemail

See how AI keeps your dealership responsive from service to sales.

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