Banking

Fraud alerts at 2 AM shouldn't go to voicemail.

AI agents and human specialists that handle account lockouts, suspicious transactions, and loan inquiries in 65+ languages — every hour of every day, on every channel your customers use.

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What happens when a customer reaches out

Real scenarios, resolved by AI agents in real time.

Phone

"Someone used my card in another country"

Urgent fraud — every second counts

  1. Customer calls after seeing unknown charges
  2. AI verifies identity through voice biometrics and security questions
  3. Instantly freezes compromised card and flags transactions for review
  4. Issues virtual replacement card and sends confirmation via SMS
Handled without escalation account secured
Web Chat

"I need to dispute a charge"

Second most common banking inquiry

  1. Customer initiates chat in Spanish about a double charge
  2. AI pulls transaction history and identifies duplicate merchant entry
  3. Auto-files Reg E dispute and sets provisional credit timeline
  4. Sends dispute confirmation with reference number in Spanish
Resolved automatically dispute filed
WhatsApp

"Why was my wire transfer held?"

High-value transaction, high anxiety

  1. Customer messages about a held international wire in Mandarin
  2. AI checks compliance hold status and identifies missing documentation
  3. Guides customer through uploading required verification documents
  4. Notifies compliance team and provides estimated release timeline
Documentation collected transfer unblocked
SMS

"I can't log into my account"

Top call driver for digital banking

  1. Customer texts about repeated login failures in Vietnamese
  2. AI confirms identity via linked phone number and security protocol
  3. Detects expired password and sends secure reset link
  4. Confirms successful login and offers to enable biometric access
Instant resolution access restored

Your global support team

AI handles volume. These are the people behind the hard stuff.

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Seamless handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

Banking-Trained Specialists

  • Certified in BSA/AML procedures, Reg E disputes, and fraud triage workflows
  • Fluent in core banking platforms: FIS, Fiserv, Jack Henry, Temenos
  • Trained to de-escalate high-stress fraud and account takeover situations

Regulatory Compliance Built In

  • BSA/AML transaction monitoring and SAR filing support
  • Reg E dispute handling within mandated timelines
  • PCI-DSS compliant call and chat handling
  • GLBA customer data privacy safeguards

See how AI handles your most common banking inquiries

We'll walk through fraud alerts, account lockouts, and dispute flows with your actual data.

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