Service
Your dedicated agents. Your way.
Select, interview, and manage agents who work exclusively for your brand — from 1 seat to 500+. Same infrastructure as a 500-seat operation, available from day one.
From Brief to Live Team in 5 Days
Not 5 months. 5 business days for most configurations.
01
Tell us what you need
Team size, languages, hours, channels, complexity level
02
We recruit & screen
We source candidates matching your exact requirements
03
You interview & select
You pick the agents you want. Not us. You.
04
We train & onboard
Product knowledge, scripts, systems, soft skills
05
You manage, we support
Your KPIs, your scripts, our infrastructure
Clear Ownership. No Grey Areas.
You keep full control of your brand experience. We handle the operational heavy-lifting.
You Control
- Agent selection & interviews
- Scripts, tone, and brand voice
- KPIs and performance targets
- Escalation rules and workflows
- Schedule and coverage hours
- Quality standards and rubrics
We Handle
- Recruiting and screening pipeline
- Payroll, HR, and compliance
- Office space and equipment
- HeroDash platform and telephony
- IT support and connectivity
- Backup agents for absences
One Rate. Full Stack.
Every per-agent rate covers the entire operation — not just the seat.
01
Dedicated Agents
Work exclusively on your brand. No sharing, no split attention. Your agents know your product inside out.
02
Management Layer
Team leads, account managers, and operational oversight. 1 lead per 10-15 agents, plus a dedicated account manager.
03
Quality Assurance
100% of interactions scored via HeroScore AI. Weekly QA reports, coaching recommendations, compliance flags.
04
Technology Stack
HeroDash platform, VoIP telephony, CRM integrations, screen monitoring, real-time dashboards.
05
Training & Onboarding
Initial ramp with product deep-dives, plus continuous skill development via HeroCoach certification paths.
06
Reporting & Analytics
Real-time KPI dashboards, weekly business reviews, trend analysis, and improvement recommendations.
Performance Guaranteed
We commit to measurable outcomes. Performance credits for missed targets.
<30s Avg Speed to Answer
85%+ First Contact Resolution
90%+ Quality Score
4.5+ CSAT Rating
SLAs customized to your business. All targets contractually guaranteed.
Transparent, All-Inclusive Pricing
Starting from $8/productive hour. One rate covers agent, management, QA, training, and technology. No hidden fees.
See Full Pricing →Let's see if we're the right fit
No pressure. No commitment. Just a conversation about what you need.
We'll respond within 24 hours. No spam, ever.