Marketplace Platforms
When both buyers and sellers need support, one bad experience damages two relationships
AI agents mediate disputes, manage seller inquiries, and resolve buyer complaints across languages — keeping both sides of your marketplace healthy.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
Live Chat
"The seller never shipped my order"
Buyer escalating after no tracking update for 7 days
- AI checked seller's shipping deadline against platform policy
- Confirmed seller missed the fulfillment window
- Initiated buyer protection refund per marketplace guarantee
- Sent seller a policy violation notice with corrective action steps
Buyer refunded automatically seller flagged for review
Email
"How do I list my products on your platform?"
New seller onboarding from Southeast Asia
- AI sent localized seller onboarding guide with step-by-step screenshots
- Answered questions about commission rates and payout schedules
- Helped seller set up their storefront profile and shipping settings
- Scheduled follow-up for first listing review within 48 hours
Seller onboarded successfully marketplace supply expanded
WhatsApp
"The buyer claims the item is counterfeit"
Authenticity dispute between buyer and seller
- AI collected evidence from both parties: photos, receipts, certificates
- Cross-referenced product listing against brand authenticity guidelines
- Escalated to trust and safety team with compiled evidence package
- Placed temporary hold on disputed funds pending resolution
Dispute under review both parties informed of process
Phone
"My seller payout is late"
Seller expecting payment from last week's settled orders
- AI checked payout status — identified a bank verification hold
- Confirmed the hold was triggered by a routine compliance check
- Guided seller through re-verification of bank details
- Payout released once verification completed same day
Payout released same day seller trust maintained
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
Marketplace-Trained Specialists
- Agents experienced with two-sided dispute mediation and buyer protection policies
- Skilled at seller onboarding, listing compliance, and payout troubleshooting
- Trained on trust and safety protocols for counterfeit detection and fraud prevention
See how AI keeps both sides of your marketplace supported
We will show you buyer-seller dispute resolution and seller onboarding in action.