Featured How a 50-Year BBQ Brand Cut 70% of Support Costs in Five Years.
How a heritage BBQ brand replaced an expensive enterprise platform, built a Philippines support team, and cut 70%+ of support costs over five years.
7 min Insights & Strategy
BPO & Customer Service Insights
Practical guides on multilingual support, AI automation, and outsourcing ROI from teams managing 50,000+ monthly interactions across 65+ languages.
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Featured 7 min Recent Articles
How a 50-Year BBQ Brand Cut 70% of Support Costs in Five Years.
How a heritage BBQ brand replaced an expensive enterprise platform, built a Philippines support team, and cut 70%+ of support costs over five years.
Typhoon Ragasa Shut Down Our Call Center. Clients Never Noticed.
When Super Typhoon Ragasa shut down Guangzhou, our call center went dark. Here's exactly what happened — and why not a single client noticed.
How AKOASM Turned Empathetic Support Into a Competitive Advantage on Amazon Using HeroDash
AKOASM founder Lucy Z. explains how Callnovo's HeroDash platform and Amazon Seller Central integration helped the mobility brand deliver faster Amazon customer service for mobility products — improving seller metrics by 30% and earning loyal customers.
Why Small Businesses Are Switching to AI Phone Agents for After-Hours Calls
Service businesses lose thousands to missed after-hours calls. Here's how AI phone agents handle booking, triage, and dispatch — and when you still need a human.
Best Voice AI Platforms in 2026: Vapi vs Deepgram vs Retell AI vs ElevenLabs and More
An operator's guide to choosing the right Voice AI platform. We compare Vapi, Deepgram, Retell AI, ElevenLabs, Synthflow, LiveKit, and Twilio ConversationRelay — by buyer type, not hype.
The Invisible Support Behind Your Online Order
My daughter's Shein package was delivered by GOFO — whose customer service we run. Here's how Callnovo powers support across the entire e-commerce ecosystem.