Practical guides on multilingual support, AI automation, and outsourcing ROI from teams managing 50,000+ monthly interactions across 65+ languages.
Featured Colorday founder Vieman Ma shares how Callnovo's HeroDash and Amazon Seller Central integration transformed their customer support — cutting response times and boosting seller ratings.
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Callnovo founder Jackie Xu shares how the company started — from knocking on frozen doorsteps selling Bell Sympatico plans to building a global call center serving ecommerce sellers across three continents.
Andreessen Horowitz calls it 'unbundling the BPO.' Sierra just hit $10B. But from inside the industry, the AI transition is far messier than the pitch decks suggest.
Most BPOs don't talk about insurance. We think that's a problem. Here's why Callnovo invested in comprehensive CGL and E&O coverage — and why it should matter to every client evaluating an outsourcing partner.
A sophisticated Business Email Compromise attack nearly redirected a client payment to a fraudulent account. Here's the full timeline of what happened, how we investigated, and the policy we now use to prevent it.
AKOASM founder Lu Zou explains how Callnovo's HeroDash platform and Amazon Seller Central integration helped the mobility brand deliver faster, more compassionate customer service — improving seller metrics and earning loyal customers.
Colorday founder Vieman Ma shares how Callnovo's HeroDash and Amazon Seller Central integration transformed their customer support — cutting response times and boosting seller ratings.