Retail
In-store questions don't stop when the doors close
AI agents and trained specialists handle store hours, inventory checks, loyalty programs, and post-purchase support across every channel your customers use.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
Phone
"Is this in stock at my local store?"
Customer calling before driving 30 minutes
- AI checked real-time inventory at the requested location
- Item showing 3 units available in-store
- Offered to place a hold for pickup within 24 hours
- Customer confirmed — hold placed and SMS confirmation sent
Hold placed in under 60 seconds drove foot traffic to store
Live Chat
"I bought this in-store but need to exchange online"
Cross-channel exchange request
- Verified purchase via receipt number and store location
- Confirmed exchange eligibility for different size
- Created online exchange order linked to original transaction
- Shipped replacement with prepaid return label for original
Exchange processed seamlessly cross-channel resolved
SMS
"How do I use my loyalty points?"
Customer has accumulated points but never redeemed
- Pulled loyalty account — confirmed point balance
- Explained redemption options: in-store discount or online credit
- Walked customer through applying points at checkout
- Customer redeemed points on next purchase within the hour
Points redeemed same session loyalty engagement increased
Email
"Your store associate was unhelpful"
Complaint about in-store experience at flagship location
- AI acknowledged the complaint and apologized
- Escalated to store manager with full context and timeline
- Offered a goodwill gesture while investigation proceeds
- Follow-up scheduled within 48 hours with resolution
Escalated with full context complaint handled professionally
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
Retail-Trained Specialists
- Agents experienced with POS systems, inventory management, and omnichannel returns
- Skilled at de-escalating in-store complaints and managing loyalty programs
- Trained on seasonal promotions, store policies, and clienteling workflows
See how AI supports your retail customers after hours
We will show you how AI and specialists keep retail support running around the clock.