Water & Sanitation
Clean water is essential. Clear communication is too.
AI agents handle service requests, billing questions, and water quality concerns in 65+ languages, keeping communities connected to this critical public utility.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
Phone
"My water bill is three times what it normally is"
Abnormal billing inquiry suggesting possible leak
- AI pulled usage history and flagged anomalous spike
- Asked about recent plumbing work or running toilets
- Recommended leak check procedures and offered free meter test
- Scheduled field technician visit to inspect meter and lines
Inspection scheduled possible leak identified early
Web Chat
"The water coming from my tap looks brown"
Water quality complaint from resident
- AI asked about duration, which fixtures, and hot or cold water
- Checked for active main flushing or construction in the area
- Provided immediate guidance: run cold water for several minutes
- Filed water quality report and scheduled sampling if issue persists
Guidance provided quality report filed
SMS
"How do I start water service at my new address?"
New service connection request
- AI confirmed address was in service district
- Collected account holder name, requested start date, and ID
- Initiated new service order in billing system
- Sent confirmation with first bill estimate and payment options
Service activated new customer onboarded
Email
"I can't afford to pay my water bill this month"
Payment hardship request from low-income household
- AI provided information about assistance programs in Creole
- Screened for Low Income Household Water Assistance eligibility
- Offered extended payment arrangement to prevent shutoff
- Connected to community partner for additional financial assistance
Shutoff prevented family kept connected
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
Utility Customer Specialists
- Billing analysis, payment plans, and hardship program enrollment
- Water quality response and field service coordination
- Multilingual community outreach for conservation and infrastructure programs
Connect every household to the service they depend on
See how water utilities serve diverse communities with multilingual support