About Callnovo

Better Customer Experience.
Powered by People + AI.

Since 2004, we've helped businesses across 5 continents deliver exceptional customer service in 65+ languages. We're the architects of a superior service legacy—specializing in aiding both Global 500 companies and rising SMEs with their international customer support footprint.

Callnovo customer service specialist

Our global team speaks your customers' language

20+ Years in Business
65+ Languages Supported
2,500+ Team Members
24/7 Global Coverage

Our Mission

To empower businesses of all sizes to deliver world-class customer experiences, regardless of language, time zone, or complexity.

We believe exceptional customer service shouldn't be a luxury reserved for enterprise companies. Through our unique combination of trained multilingual teams and AI-powered technology, we make premium customer experience accessible and affordable for everyone.

Capitalizing on a reservoir of global resources and wisdom, we've carved out an unparalleled competitive edge—delivering human+AI-powered customer service that scales globally.

What We Stand For

Results First

Every decision starts with customer outcomes.

Truly Global

Native speakers, not translators. Real cultural understanding.

Speed Matters

5-day launches, not 5-month projects.

Partnership

Your success is our success. We grow together.

Our People Make the Difference

We're not just a call center—we're a team of 2,500+ dedicated professionals who genuinely care about your customers.

  • Native Speakers Real fluency in 65+ languages, not just translation
  • Industry Experts Trained specialists for healthcare, finance, tech, and more
  • AI-Augmented Equipped with cutting-edge tools to resolve issues faster
  • Always Available 24/7 coverage across all time zones

Life at Callnovo

A glimpse into our global offices and the people who make it all happen

Callnovo agents in uniform with headsets ready for customer calls
Callnovo Chinese New Year employee award ceremony
Callnovo employees receiving recognition certificates at Bolivia office
Callnovo Bolivia leadership team at the office
Callnovo Philippines office reception area
Callnovo Philippines team celebrating at a company event
Callnovo employee receiving award from CEO Jackie Xu
Callnovo Bolivia team group photo
Callnovo team training session with presentation
Callnovo team members at Christmas celebration dinner
Callnovo team group photo on staircase with heart gestures
Callnovo team training session
Callnovo agents working at their workstations with headsets
Callnovo customer service agent helping customers
Callnovo call center workspace overview
Callnovo Philippines team at office reception with company logo
Callnovo Philippines agents at workstations on the call center floor
Callnovo Philippines team group photo at office lobby
Callnovo Bolivia employees receiving achievement certificates

Our Story

From a small team in Toronto to a global force in customer experience.

2004

The Beginning

Founded in Toronto, Canada, with a small team providing English-Chinese customer support for cross-border e-commerce companies.

2010

Going Global

Expanded to 10 languages and opened our first overseas office in the Philippines. Started serving US and European clients.

2015

Technology Investment

Launched HeroDash, our proprietary omnichannel platform. Moved beyond pure BPO to become a tech-enabled service provider.

2020

AI Integration

Introduced AI-powered quality assurance and launched our first AI voice products. Reached 65+ languages and 2,500+ team members.

2024

AI + Human Excellence

Launched AI Receptionist and expanded AI product suite. Achieved the perfect blend of automation and human expertise.

Industries We Serve

Specialized support for the sectors that need it most

E-Commerce

Order support, returns, and customer inquiries for online retailers

Healthcare

HIPAA-compliant patient support and medical scheduling

Finance

Secure financial services support with compliance expertise

Technology

Technical support and SaaS customer success teams

Education

Student and parent support for institutions worldwide

Energy

Utility customer service and renewable energy support

Americas

  • Canada — Toronto (HQ)
  • Bolivia — La Paz
  • Nicaragua — Managua

Headquarters and nearshore operations for North American clients

Asia Pacific

  • Philippines — Nueva Ecija

Core delivery hub for Asian languages and technology development

Ready to Work Together?

Let's discuss how we can help your business deliver better customer experiences.

Get a Quote