Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our website, and information from third-party sources.

Information You Provide

• Contact information (name, email address, phone number, company name)
• Business inquiry details and service requirements
• Account registration information
• Communications you send to us (emails, support requests, feedback)
• Payment and billing information when purchasing our services

Information Collected Automatically

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website addresses
• Device identifiers and usage data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our website. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With trusted third-party vendors who assist us in operating our business (hosting, analytics, payment processing)
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Legal requirements: When required by law, regulation, or legal process
• Protection of rights: To protect the rights, property, or safety of Callnovo, our users, or the public
• With your consent: When you have given us explicit permission

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing your personal information
• Withdraw consent: Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us at info@callnovo.com.

7. International Data Transfers

Callnovo operates globally with offices and service delivery centers in multiple countries. Your information may be transferred to and processed in countries other than your country of residence. We implement appropriate safeguards, including Standard Contractual Clauses, to ensure your data is protected in accordance with applicable data protection laws.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: