Customs & Brokerage

Your Cargo Clears Customs but Your Clients Are Left in the Dark

AI agents and trade compliance specialists handle clearance status updates, document coordination, and tariff inquiries in 65+ languages — so importers always know where their goods stand.

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What happens when a customer reaches out

Real scenarios, resolved by AI agents in real time.

Phone

"My shipment has been held at customs for three days — what is the holdup?"

Customs hold inquiry from anxious importer

  1. AI checks customs entry status and identifies hold reason code
  2. Determines if additional documents or inspections are required
  3. Coordinates with customs examiner for updated release timeline
  4. Provides importer with clear explanation and expected clearance date
Hold explained Client reassured
Email

"What is the duty rate for importing ceramic tiles from Italy under HTS 6908?"

Tariff classification inquiry

  1. AI looks up HTS code 6908 and current duty rates for ceramic tiles
  2. Checks for applicable trade agreements or preferential duty rates
  3. Identifies any anti-dumping or countervailing duties that may apply
  4. Sends detailed tariff breakdown with landed cost estimate
Classification provided Import cost clarified
WhatsApp

"Customs is asking for a certificate of origin — we do not have one"

Missing documentation blocking clearance

  1. AI identifies which certificate of origin format is required by customs
  2. Checks if supplier can provide retroactive certificate from origin country
  3. Advises on alternative documentation that may satisfy the requirement
  4. Coordinates with broker to submit documentation and request release
Document sourced Clearance unblocked
Live Chat

"We want to set up a bonded warehouse for our frequent imports"

Bonded warehouse setup consultation

  1. AI explains bonded warehouse benefits and regulatory requirements
  2. Provides comparison of costs versus duty-paid warehousing
  3. Identifies approved bonded warehouse facilities near client operations
  4. Schedules consultation with customs broker for detailed application guidance
Options presented Setup initiated

Your global support team

AI handles volume. These are the people behind the hard stuff.

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Seamless handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

Trade Compliance Specialists

  • Customs entry filing and clearance status monitoring with proactive exception alerts
  • Tariff classification, duty rate calculation, and trade agreement optimization
  • Document coordination including certificates of origin, invoices, and phytosanitary certificates

Trade Compliance

Your import and export operations meet customs and trade regulations.

  • Customs entry filing and compliance verification
  • HTS tariff classification and duty rate advisory
  • Free Trade Agreement qualification and certificate management
  • Anti-dumping and countervailing duty assessment
  • Foreign Trade Zone and bonded warehouse advisory
  • Import Security Filing (ISF) and C-TPAT compliance

Clear Customs and Clear Communication

See how AI keeps your import clients informed while goods are in transit.

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