Public Transit
Riders from every community deserve answers in their language
AI agents handle route inquiries, fare questions, and service alerts in 65+ languages, keeping passengers informed across bus, rail, and paratransit systems.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
SMS
"Is the Route 42 bus running on a holiday schedule today?"
Schedule inquiry on public holiday
- AI checked current service calendar for Route 42
- Confirmed holiday schedule in effect with adjusted times
- Sent next three departure times from rider's usual stop
- Offered opt-in for real-time delay alerts via SMS
Schedule confirmed rider informed
Web Chat
"How do I load money onto my transit card?"
Fare card reload assistance for limited-English rider
- AI explained reload options in Mandarin: online, kiosk, or retail partner
- Provided step-by-step instructions for online reload
- Shared nearest kiosk and retail reload locations by address
- Confirmed current balance and offered auto-reload setup
Rider guided to reload self-service enabled
Phone
"I left my bag on the train. What do I do?"
Lost item report from distressed rider
- AI asked for train line, car number, and time of travel
- Filed lost item report with description and contact info
- Shared lost and found office hours and location
- Set up callback notification if item is recovered
Report filed rider reassured
Email
"My disabled family member needs paratransit eligibility information"
ADA paratransit enrollment inquiry
- AI explained eligibility criteria and application process in Korean
- Sent downloadable application form with instructions
- Provided list of required medical documentation
- Scheduled phone interview for eligibility assessment
Application started access expanded
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
Transit Operations Specialists
- Real-time service alert management and detour communication
- ADA paratransit eligibility processing and accommodation requests
- Multilingual rider outreach for fare programs and community access
Make transit accessible for every rider
See how transit agencies deliver multilingual rider support across all channels