Buyer messages don't sleep
Volume piles up overnight. Response rate drops before you notice.
Let's get more 5-star reviews on Amazon.
Trusted by Govee, Dreame, FlexiSpot, and hundreds more.
The Pressure
On Amazon, one missed message can cost you the Buy Box.
A missed SLA stays public
Amazon doesn't care why you were slow. The feedback stays. The Buy Box doesn't.
Q4 hits all at once
Volume doesn't ramp. It spikes. Teams not built for it break.
Refund requests spiral fast
One unclear reply turns a refund into an A-to-z claim.
The Platform
Built on HeroDash. Plugged into Seller Central.
Built by Callnovo, for Callnovo. Now powering your Amazon account.
Seller Central 
Seller Central - Unified omnichannel inbox
- Voice + global phone numbers
- WhatsApp · Instagram · Messenger
- AI agent copilot
- AI chatbot
- AI voice agent
- AI QA on every conversation
- Real-time translation · 50+ languages
HeroDash is optional — use our platform, or stay on yours.
Case Studies
Real Amazon sellers. Real numbers.
Colorday
Bird products on Amazon US, Canada, EU + Shopify
< 4 hrs avg. response time, down from 18+ hrs
Read the case study →"Zero one-star reviews caused by support failures in the last six months. That used to happen monthly."
AKOASM
Mobility products on Amazon US + Walmart
12% → 3% return rate after launch
Read the case study →"We went from losing money on 1 in 8 sales to 1 in 33. That single improvement transformed our unit economics."
Onboarding
From handshake to live operation.
One to three weeks. Four milestones. No surprises.
Discovery & training plan
We map your products, policies, marketplaces, and SLAs. Build a custom training plan and tone guide for your brand.
Agent training
Agents study your catalog, policies, and category-specific buyer scenarios. Optionally, ship product samples to our team — so agents handle the product, not just the listing.
Shadow + soft launch
Trained agents handle low-risk replies under QA review. We tune the process before going full speed.
Live operation
Team goes live across your buyer volume. Real-time SLA tracking, daily QA, weekly reporting.
FAQ
Common questions before getting started
How quickly can we get started?
Once we've aligned on your workflows and account specifics, most operations launch within one to three weeks.
Will agents understand my products?
Yes. We run structured training before launch — covering your product catalog, your return policy, and your common buyer scenarios. Agents are ready before the first message arrives.
Do you cover all time zones, including overnight and weekends?
Yes. Most accounts run 16 to 24 hours a day, six to seven days a week, sized to your buyer message volume across marketplaces. Q4 coverage typically extends further.
Can you handle high volumes during peak seasons?
Yes. Team scaling is built into our operations model. We plan for your peak calendar in advance — not when the volume spike is already happening.
What languages do you support, and how does HeroDash handle translation?
We staff agents across English, Spanish, French, German, Italian, Portuguese, Japanese, and Mandarin — covering every major Amazon marketplace. For languages outside our staffing pool, HeroDash auto-translates buyer messages inbound and replies outbound, with QA review on the translated reply before send.
Do you work with sellers across all Amazon marketplaces?
Yes — we support sellers across US, UK, EU, JP, and other marketplaces, with regional language coverage for each.
How do you ensure response quality?
Every response goes through QA review before delivery. We don't rely on individual agents to self-check — quality is built into the workflow, not added at the end.
Will using your service put my Seller Central account at risk?
No. HeroDash connects to Seller Central through Amazon's official integration — no shared logins, no agents working directly inside your Seller Central account. You can revoke access at any time.
How do I see what the team is doing day-to-day?
HeroDash dashboards show every reply, every SLA timer, and every QA score in real time. We also send weekly summaries — and you can audit any conversation directly.
How are you priced?
Per dedicated agent per month, with team size based on your forecast volume. No per-ticket fees. No platform fees if you don't use HeroDash. See full pricing details →
Where is your team based?
We have delivery centers across the Philippines, Bolivia, and other locations in Asia and Latin America — chosen for language coverage, time-zone fit, and CX talent depth. Meet the teams →
Let's get those ★★★★★ reviews.
Free 30-min discovery call. No long-term contract. We respond within 24 hours.
Or see our pricing →