Insurance
Nobody files a claim when they're having a good day.
AI agents and multilingual specialists that guide policyholders through claims, coverage questions, and renewals in 65+ languages — with empathy built into every interaction.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
Phone
"I just had a car accident"
Highest-emotion call type in insurance
- Policyholder calls in distress, speaking Spanish
- AI confirms policy status and coverage details in real time
- Walks caller through FNOL filing step by step
- Assigns adjuster and sends digital claim packet via email
Claim filed in one call FNOL completed
Email
"What does my policy actually cover?"
Coverage confusion drives churn
- Policyholder emails in French asking about flood coverage
- AI retrieves policy details and endorsements
- Explains covered vs. excluded perils in plain language
- Flags gap and offers quote for supplemental coverage
Handled without escalation coverage clarified
Live Chat
"My premium went up and I don't know why"
Top retention-risk inquiry
- Customer opens live chat frustrated about a rate increase
- AI pulls renewal comparison showing line-item changes
- Explains contributing factors specific to their policy
- Offers available discounts and bundles to offset increase
Retention save completed policy retained
WhatsApp
"I need to add my new car to my policy"
Mid-policy change request
- Customer sends vehicle details via WhatsApp in Portuguese
- AI validates VIN and pulls vehicle specs automatically
- Generates updated quote with new vehicle added
- Sends e-signature link to confirm endorsement
Policy updated same day endorsement added
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
Insurance-Trained Specialists
- Licensed in P&C and life insurance support across multiple states
- Experienced with claims platforms: Guidewire, Duck Creek, Majesco
- Trained in empathetic handling of catastrophe and bereavement claims
Regulatory Compliance Built In
- State DOI complaint handling and response tracking
- NAIC market conduct compliance for customer communications
- HIPAA-compliant handling for health insurance inquiries
- SOX-compliant documentation and audit trail maintenance
See how AI handles your policyholders' toughest moments
We'll demonstrate claims intake, coverage explanations, and retention saves using your workflows.