Cold Chain
One Temperature Excursion and Your Entire Shipment Is Lost
AI agents and cold chain specialists handle temperature monitoring, compliance documentation, and delivery coordination in 65+ languages — protecting perishable cargo from origin to destination.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
Phone
"Our reefer container is showing a temperature alarm"
Active temperature excursion alert
- AI pulls real-time temperature data from IoT sensors in the container
- Identifies excursion severity and duration against product tolerance limits
- Contacts carrier to initiate corrective action on refrigeration unit
- Documents excursion event for compliance records and insurance purposes
Response in 2 min Cargo protected
Email
"We need the temperature log for our pharmaceutical shipment"
GDP compliance documentation request
- AI retrieves continuous temperature recording from shipment monitors
- Generates formatted temperature log meeting GDP documentation standards
- Verifies all readings stayed within specified product range
- Sends certified temperature report with chain-of-custody documentation
Log delivered Compliance documented
WhatsApp
"The cold truck broke down and we have fresh seafood on board"
Emergency reefer breakdown with perishable cargo
- AI assesses remaining cold-holding capacity based on insulation and ambient temperature
- Dispatches emergency replacement reefer truck from nearest available fleet
- Calculates maximum safe transfer window to prevent product loss
- Coordinates cargo transfer and documents chain of cold maintenance
Replacement dispatched Product saved
Live Chat
"What certifications does your cold chain service have for vaccine transport?"
Qualification inquiry for pharmaceutical cold chain
- AI compiles list of certifications including GDP, CEIV Pharma, and WHO PQS
- Provides documentation of temperature-controlled fleet specifications
- Shares audit results and qualification documentation
- Schedules call with quality assurance team for detailed requirements review
Credentials shared Trust established
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
Cold Chain Specialists
- 24/7 temperature monitoring with real-time excursion alerting and response coordination
- GDP and HACCP compliance documentation for pharmaceutical and food cold chains
- Emergency reefer breakdown response with cargo protection and product salvage coordination
Cold Chain Compliance
Your temperature-sensitive shipments meet regulatory requirements at every stage.
- Good Distribution Practice (GDP) compliance
- HACCP temperature monitoring and documentation
- FDA FSMA preventive controls for food transport
- WHO PQS standards for vaccine and pharmaceutical logistics
- IATA CEIV Pharma certification alignment
- Continuous temperature recording with tamper-evident seals
Protect Every Degree of Your Cold Chain
See how AI keeps your temperature-sensitive cargo safe and compliant.