Pricing
Simple, Transparent Pricing
HeroDash platform, AI automation tools, and managed service teams — all with clear pricing.
HeroDash Platform
HeroDash Pricing
The omnichannel workspace your agents actually want to use. Pick a plan, add what you need.
Standard
Email & Call
$ 40 /agent/mo
- Unified inbox
- Call recording
- Basic reporting
- Email templates
- Team management
Popular
Professional
Email, Call & Chat
$ 60 /agent/mo
- Everything in Standard
- Live chat widget
- Chat routing & queues
- Advanced analytics
- Priority support
Add-ons
Translate Real-time message translation
$20/agent/mo AI Assist AI-suggested replies & summaries
$20/agent/mo QA 100% conversation scoring
$20/agent/mo Marketplace Integrations Amazon Seller Central, Shopify, and more
Contact us AI Receptionist 24/7 multilingual call answering
$0.15/min AI Chatbot Website & messaging automation
$0.05/session BPO Services
Managed Customer Service Teams
Dedicated agents, full management, and quality assurance — customized to your exact requirements.
Hire a Team
Dedicated agents working exclusively for your brand. Monthly per-agent rate.
Rate depends on:
- Team Size1-5 agents to 200+
- Languages65+ languages available
- CoverageBusiness hours to 24/7
- ChannelsPhone, email, chat, social
- ComplexityBasic support to technical tier 3
Typical starting range:
$5 - $12 per productive hour
Based on skill level and language
Pay Per Resolution
Only pay when issues are resolved. Ideal for scaling without fixed headcount.
Minimum monthly commitment applies
Per-Resolution Pricing
Simple FAQs, order status, password resets
$0.79 - $1.49 Standard Returns, billing, troubleshooting
$1.50 - $3.49 Complex Technical support, escalations, multi-touch
$3.50 - $6.99 Volume Discounts
Up to 500 resolutions/mo Base price
500 - 2,000 resolutions/mo 10% off
2,000+ resolutions/mo 20% off
- Pay only for resolved tickets
- Scale up or down instantly
- No idle agent costs
- SLA-backed resolution quality
Get Your Custom Quote
Tell us about your needs and we'll provide a detailed proposal within 24 hours.
- No commitment required
- Detailed pricing breakdown
- Sample staffing model
- ROI analysis included
Or call us: +1 (416) 918-9887 ext. 8011
How much would you save?
Compare the cost of an in-house team vs. outsourcing with Callnovo.
In-House Cost
$60,667
/monthWith Callnovo
$13,867
/monthYour Savings
$46,800
/month$561,600/year
Estimates based on fully-loaded costs (salary, benefits, overhead, management, technology). Actual Callnovo pricing depends on language, channel, and complexity.
Frequently Asked Questions
What’s the difference between Standard and Professional?
Standard covers email and call channels. Professional adds live chat with routing, queues, and a website chat widget. Both include all core HeroDash features.
How do add-ons work?
Add-ons are $20/agent/month each. They activate instantly across your workspace. You can add or remove them anytime.
How does annual billing work?
Annual billing gives you 12 months of access for the price of 10 — that’s 2 months free. You pay upfront for the year.
Can I switch between Hire Team and Pay Per Resolution?
Yes. Some clients even use both — a core dedicated team for steady volume, plus pay-per-resolution for overflow and spikes.
What's included in the AI product free trials?
AI Receptionist includes a 30-day free trial with 50 calls. Full features, no credit card required to start.
How quickly can I get started with BPO?
Most teams launch within 5-10 business days. Complex programs may take 2-3 weeks for training.