Why Small Businesses Are Switching to AI Phone Agents for After-Hours Calls
Service businesses lose thousands to missed after-hours calls. Here's how AI phone agents handle booking, triage, and dispatch — and when you still need a human.
BPO & Customer Service Insights
Recent Articles
Best Voice AI Platforms in 2026: Vapi vs Deepgram vs Retell AI vs ElevenLabs and More
An operator's guide to choosing the right Voice AI platform. We compare Vapi, Deepgram, Retell AI, ElevenLabs, Synthflow, LiveKit, and Twilio ConversationRelay — by buyer type, not hype.
The Invisible Support Behind Your Online Order
My daughter's Shein package was delivered by GOFO — whose customer service we run. Here's how Callnovo powers support across the entire e-commerce ecosystem.
How Colorday Scaled Amazon Customer Service While Staying True to Bird Lovers
Colorday founder Vieman Ma shares how Callnovo's HeroDash and Amazon Seller Central integration transformed their customer support — cutting response times and boosting seller ratings.
I Woke Up to 20 Interviews I Never Scheduled — Claude Cowork Did It While I Slept
We used Claude Desktop's Cowork feature to automate candidate screening and interview scheduling. It browses profiles, evaluates candidates, and books Zoom calls automatically.
We Keep Getting Calls From M&A Firms Pitching AI Deals. The 'Boring' BPO Market Is Suddenly Hot.
Sierra hit $10B. A16Z wants to unbundle the $300B BPO market. From inside the industry, the AI transition is messier than pitch decks suggest.