Callnovo founder Jackie Xu shares how the company started — from knocking on frozen doorsteps selling Bell Sympatico plans to building a global call center serving ecommerce sellers across three continents.
Andreessen Horowitz calls it 'unbundling the BPO.' Sierra just hit $10B. But from inside the industry, the AI transition is far messier than the pitch decks suggest.
Reflections from Twilio Signal 2025 on the convergence of AI and communications, meeting CEO Khozema Shipchandler, and what Signal 2026 means for customer engagement.
Most "product broken" calls aren't about the product. A support agent shares real stories about alignment, emotional labor, and why repeat issues aren't the customer's fault.