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Answering Service
legal
AI-powered intake and multilingual agents in 65+ languages capture every potential client call, qualify leads, and schedule consultations around the clock.
The short version: AI voice is $0.15 a minute and live agents start at $300 a month for 500 minutes. AI handles hours, directions and existing-matter scheduling; a person runs new-client intake, because that is where the value is and where a conflict check starts. English and Spanish share one queue.
how it plays out
After-hours intake call from potential client
Spanish-speaking prospect on firm website
Urgent document review request with deadline
Existing client checking case progress
the team behind it
real members of the global team Legal-Trained Specialists
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
Legal is the one vertical where every answering-service company puts its best page, and the reason is arithmetic. A single retained matter is worth more than a year of the service, and prospective clients call three firms in an afternoon.
They also call at the worst possible times — evenings, weekends, the hours right after something went wrong. And they do not leave voicemails. A prospective client who reaches a machine calls the next firm on the list, and you will never know the call happened.
What makes this different from taking a message is that the intake itself has to be done properly: enough detail to run a conflict check, enough structure that an attorney can decide in thirty seconds whether to take it, and nothing said that could be construed as legal advice.
where AI should not be
New-client intake
This is the money call. It needs someone who can follow a question set, hear when an answer opens a conflict issue, and keep an anxious caller talking long enough to get the facts. Automation collects fields; a person collects a case.
Anything touching a deadline
A caller mentioning a filing date, a statute of limitations or a court date gets a person and gets flagged to you immediately. The cost of routing that into a queue is not a lost client — it is a malpractice exposure.
Existing clients asking about their matter
A client chasing a status update is anxious and paying. That conversation goes to a person who can take the question precisely and get it to the right attorney, without ever discussing the substance.
Anyone in distress
Domestic violence, arrest, an accident that just happened. These calls need a human being first and an intake second, and they need someone who knows when to stop asking questions and connect them to you.
what comes off the call
We run your intake questions, in your order, with your disqualifiers. What comes back is structured enough for a conflict check and a go/no-go:
It reaches you as a structured intake, not a note. Agents do not give legal advice, do not estimate the value of a matter, and do not tell anyone whether they have a case — they say the attorney will make that call.
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Dedicated agent | from $5.80 | per hour, per agent | Your intake script, your conflict fields, one team that knows your practice areas |
| AI voice | $0.15 | per minute | Office hours, directions, and scheduling for existing matters |
| Web chat | $0.05 | per session | Website and paid-search enquiries that arrive after close |
| Live shared team | from $300 / month | includes 500 min → ≈ $0.60/min | Evenings and weekends, when prospective clients actually call |
| Live shared team | from $650 / month | includes 1,500 min → ≈ $0.43/min | Overflow when the firm is in trial or a campaign is running |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from $1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Office hours, parking, which floor | AI | An annoyed caller |
| Scheduling a meeting on an existing matter | AI | A slower calendar |
| "Do you handle this kind of case?" | AI | A lead sent to the wrong practice area |
| A new potential client describing what happened | Human | A retained matter worth more than a year of this service |
| Any mention of a filing date or statute | Human | Not a lost client — a malpractice exposure |
| A caller in distress or just arrested | Human | A person who needed a person |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
when we're the wrong choice
questions
AI voice is $0.15 per minute and web chat is $0.05 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
Yes — the party names come first in our intake, before the description of the matter, so nothing gets discussed that should not be. We collect the caller, all other named parties and any opposing party, flag anything matching a list you give us, and send it to you before anyone follows up.
No, and it is the line we train hardest on. Agents do not assess whether someone has a case, do not estimate value, and do not comment on the law. They collect the facts and say that the attorney will make that call. If a caller pushes, they say it again.
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See how law firms convert more consultations with always-on intake